PI Ref No	PI Description	Meas. In	Actual 07/08	Actual May	Actual June	Actual July	Actual Sep	Actual Nov	Target Nov	Target 08/09	Responsible Officer	Traffic Light	Trend
Theme 1: One Tower Hamlets
Strategic101	Percentage of Undisputed Invoices Paid on Time Good performance HIGH	%	87.87	86.74	85.63	85.55	85.35	84.69	97	97	Paul McDermott
Monthly Performance:   Monitoring of payments made outside the defined timescale continues and the processes have been the focus of a peer review. The review has made a number of proposals currently being considered by colleagues in internal audit that will utilise electronic invoice distribution and circulation. The declared performance is expected to deteriorate further as software restrcitions require the backdating of invoices in order to pre-1st December to ensure the correct level of VAT is paid and declared.
Strategic105	Number of working days/shifts lost to sickness absence per employee. Good performance LOW	days	8.69	9.12	8.98	8.88	8.93	8.56	7.7	7.5	Deb Clarke
Monthly Performance:   Although indicator is Red, the trend has been an overall reduction in sickness absence since the start of the financial year. Month on month modest reductions has resulted in average of number of days falling by 0.61 days per employee which is a significant improvement. The focus on sickness absence continues with HR support and improved reporting.
Strategic106	Response time to members enquiries - % completed within 10 working days - Corporate Good performance HIGH	%	70.06	60.85	69.16	74.37	78.9	86.09	85	85	Beverley McKenzie
Strategic107	Percentage of complaints completed in time - Council as a whole - Stage 1 Good performance HIGH	%	74	67	68	68	71	74	80	80	Ruth Dowden
Monthly Performance:   Improvements have been seen across all directorate and in THH. All achieved over 80% in November and this level of performance is maintained, the corporate target will be achieved for the rolling year by the end of 2008/09.
Strategic109	Percent of calls to Hot Lines answered Good performance HIGH	%	N/A	94.1	95.2	95.3	93.6	92.9	95	95	Keith Paulin
Monthly Performance:   Performance remains marginally below target and dipped in November driven by a drop in performance on the high-volume housing repairs Hot Line due to workload peaks. Current improvements in average waiting times (Strategic 110) should reduce the level of abandoned calls in future months.
Strategic110	Average waiting time for calls to Hot Lines to be answered Good performance LOW	Number	N/A	38	30	30	39	34	30	30	Keith Paulin
Monthly Performance:   Although still outside of target, there was major improvement on this indicator in November driven by a considerable reduction in average wait time for Council Tax calls.
Strategic111	First contact resolution of calls to Hot Lines Good performance HIGH	%	N/A	85	83	84	84	93	80	80	Keith Paulin
Theme 2: A Great Place to Live
Strategic202	Number of physical visits to public library premises per 1000 population Cumulative measure Good performance HIGH	number	9710.7	1505	2365	3139	4725	6255	6293	9438.9	Heather Bonfield
Monthly Performance:   Bi-monthly actual is 99.4% of target - Programmes and events planned on all sites. Publicity is in production now and will be released next week. February and March should pick up library visits. End of year target will be met.
Strategic211	Percentage of household waste sent for reuse, recycling and composting Good performance HIGH	%	12.89	14.96	14.73	15.08	15.28	18.13	17.4	19	Jamie Blake
Monthly Performance:   The figures shown are October figures only as November figures need to be confirmed by our Recycling Disposal contractor Viridor. This is due to actual contamination figures not being finalised. A review of the split between household waste and commercial waste was undertaken in October which identified that the Council was under reporting commercial waste collected. As a result, total residual household waste collected has decreased and the recycling proportion has seen great improvement
Strategic212	Improved street and environmental cleanliness - litter Good performance LOW	%	13.00			N/A	12.00	12.00	12.00	12.00	Jamie Blake
Strategic213	Improved street and environmental cleanliness - detritus Good performance LOW	%	15.00			N/A	16.00	13.50	13.00	13.00	Jamie Blake
Monthly Performance:   Tranche2 result was 11% so average with T1 is 13.5%. A score similar to T2 in tranche 3 will ensure target is reached.
Strategic214	Improved street and environmental cleanliness - graffiti Good performance LOW	%	14.00			N/A	18.00	16.00	8.00	8.00	Jamie Blake
Monthly Performance:   Tranche 2 result was 14% thus average of T1 and T2 is 16%. Target of 8% will not be met. A score of zero in Tranche 3 will mean an overall annual score of 11-12%. The doubling of the graffiti removal resources in August appears to have led to a better score in tranche 2, however, more needs to be done. A graffiti strategy is being developed to include education and communication about the real graffiti impacts, rapid removal and use of ant-graffiti coatings and more effective enforcement with a recommendation for a dedicated anti-graffiti (and Fly-posting) team within the LETs. The issue of statutory graffiti removal notices will be implemented very early in 2009. Impacts of the statutory will not be felt until 2009/10.
Strategic215	Improved street and environmental cleanliness - fly-posting Good performance LOW	%	6.00			N/A	5.00	5.00	3.00	3.00	Jamie Blake
Monthly Performance:   Tranche 2 result was 5% so average of T1 and T2 is 5%. Large % difference due to small numbers. Unlikely to meet target of 3%. Score of zero in Tranche 3 required to meet end of year target. Discussions with Planning Enforcement will lead to some joint action using Town and Country Planning Act 1990 powers regarding illegal advertising. A recommended anti-graffiti team would also tackle fly-posting. Improvements are expected through 2009/10.
PI Ref No	PI Description	Meas. In	Actual 07/08	Actual May	Actual June	Actual July	Actual Sep	Actual Nov	Target Nov	Target 08/09	Responsible Officer	Traffic Light	Trend
Theme 3: A Prosperous Community
Strategic306	Young people’s participation in positive activities Good performance HIGH	%	N/R	N/R	N/R	N/R	N/R	54	N/R	N/A	Mary Durkin		New data - trend graph not available. Targets will be set now baseline has been established.
Monthly Performance:   In the 2008 Tellus 3 Survey 54% (compared to National 62%) of children surveyed participated in any group activity led by an adult outside school lessons ( such as sports, arts, or a youth group). There are no comparison results as this question was not asked in Tellus2 2007. This is baseline results.
Strategic308	16 to 18 year olds who are not in education, employment or training (NEET) Cumulative measure Good performance LOW	%	8.2	9.3	9.4	9.9	10.9	6.7	7.14	7	Mary Durkin
Strategic311	Overall Employment rate (working-age) Good performance HIGH	%	58.4	56.4	56.4	56.9	56.9	58.4	54	54	Sue Hinds
Strategic312	Working age people on out of work benefits Good performance LOW	%	17.4		19.8	N/A	19.7	17.2	18.3	18.3	Sue Hinds
Strategic313	Working age people claiming out of work benefits in the worst performing neighbourhoods Good performance LOW	%	27.1		22.8	N/A	N/A	26.8	29	29	Sue Hinds	GREEN
Strategic315	Achievement of at least 78 points across the Early Years Foundation Stage with at least 6 in each of the scales in Personal Social and Emotional Development and Communication, Language and Literacy Good performance HIGH	%	38.9			N/A	40.4	40.4	43.5	43.5	Helen Jenner
Monthly Performance:   40.4% of children achieved 78 points overall and 6 or more in Personal Social Emotional development (PSED) and Communication, Language and Literacy (CLL) in the foundation Stage profile for Academic year 07/08 (financial year 2008/09). This result is an improvement of 1.6% from the previous year and is provisional. This result is subject to change following updates between schools and DCSF. This indicator is collected annually.
Strategic316	Reduction in number of schools where fewer than 55% of pupils achieve level 4 or above in both English and Maths at KS2 Good performance LOW	Number	N/A			N/A	5	4	1	1	Helen Jenner
Monthly Performance:   4 schools are below 55% in level 4+ in English & Maths. This result is based on provisional results which are subject to change as results may change following updates between schools, LAs and DCSF. This result is collected annually.
Strategic317	Reduction in number of schools where fewer than 50% of pupils achieve level 5 or above in both English and Maths at KS3 Good performance LOW	Number	N/A			N/A	3	3	0	0	Carmel Littleton
Monthly Performance:   3 schools are below the 50%, for level 5 or above in both English and Maths at KS3 as of Dec 2008
Strategic318	Reduction in number of schools where fewer than 30% of pupils achieve 5 or more A*- C grades at GCSE and equivalent including GCSEs in English and Maths Good performance LOW	Number	N/A			N/A	3	3	1	1	Carmel Littleton
Monthly Performance:   3 schools had fewer than 30% of pupils that achieved 5 or more A*- C grades at GCSE and equivalent including GCSEs in English and Maths as of Dec 2008.
Strategic320	Looked after children achieving 5 A*-C GCSEs (or equivalent) at Key Stage 4 (including English and mathematics) Good performance LOW	%	N/A			N/A	N/A	6.67	17	17	Kamini Rambellas	RED
Monthly Performance:   The cohort for this group is very small (30 this year) so performance of one pupil has a disproportionate effect on performance. We predicted 6 young people achieving 5 GCSEs (20%) so were predicting slightly missing the target. Out of those 4 achieved as predicted but 1 of them left care after exams but before September 30th (OC2 counting period) so did not count for OC2 purposes. The two others achieved 4 GCSEs A-C and then at least Ds in the others, therefore only sligtly missing the target. We are taking action to encourage these two to re-sit but that won't help performance this year. Given the nature of this target we will not be able to improve on this target this year but hope to improve performance next year. Measures being put in place are: review of each pupil at risk of non-achievement, with the dedication of additional resources where required (including extra tuition); new tracking system being established to more accurately track progress across key stages so that problems can be picked up at an earlier stage.
We did also significantly improve our performance on pupils sitting at least 1 GCSE from 63% to 70% and more young people are remaining engaged in education, this means we are doing better with the most disadvantaged young people.
PI Ref No	PI Description	Meas. In	Actual 07/08	Actual May	Actual June	Actual July	Actual Sep	Actual Nov	Target Nov	Target 08/09	Responsible Officer	Traffic Light	Trend
Theme 4: A Safe and Supportive Community
Strategic403	Number of serious acquisitive crimes per 1,000 population Cumulative measure Good performance LOW	Number	33.44	5.37	7.68	10.28	14.61	18.55	21.4	32.04	Andy Bamber	GREEN
Strategic407	Arson incidents - Number of deliberate primary fires per 10,000 population. Cumulative measure Good performance LOW	Number	N/A	2.35	3.01	3.81	5.55	6.56	8.15	12.22	Andy Bamber	GREEN
Monthly Performance:   November data is not available yet. This is October data. Unfortunately all data from November onwards is 'on hold' whilst various processes surrounding the new IMS (Incident Management System) are completed. The Fire Service expects to have things back on track in Dec.
Strategic408	Number of deliberate secondary fires per 10,000 population. (Arson) Cumulative measure Good performance LOW	Number	38	5.59	6.91	8.84	13.53	17.46	24.59	36.89	Andy Bamber	GREEN
Monthly Performance:   November data is not available yet. This is October data. Unfortunately all data from November onwards is 'on hold' whilst various processes surrounding the new IMS (Incident Management System) are completed. The Fire Service expects to have things back on track in Dec.
Key to symbols
Arrow up	Performance has improved since the last comparable period (for cumulative indicators e.g. library visits we compare to the same period last year).
Arrow across	Performance maintained since the last comparable period (for cumulative indicators we compare to the same period last year).
Arrow down	Performance has deteriorated since the last comparable period (for cumulative indicators we compare to the same period last year).
No arrow	No previous data to compare to (for cumulative indicators we can only compare to the same period the previous year)
Colour	Colour represents whether performance is On Target (Green), Off Target (Red), or whether performance is off target, but will return to target (Amber).
	Octagon shape represents Traffic Light for previous period. The two most recent reporting periods are shown.